At The Dice Den, we take great pride in offering a wide variety of high-quality board games designed to bring friends and family together for hours of fun, strategy, and social interaction. Our goal is to ensure every customer is satisfied with their purchase and enjoys the gaming experience as intended. To maintain transparency and fairness, this Refund Policy outlines the conditions under which refunds may be requested and granted. Refund Eligibility Customers may request a refund within 3 days from the date of purchase. This timeframe is provided to allow customers to evaluate their purchase and confirm their satisfaction. Refund requests submitted after this period will generally not be accepted unless exceptional circumstances apply. To qualify for a refund, the board game must be returned in its original, unopened condition, including all packaging, components, and accessories. If the product has been opened, used, or shows signs of wear or damage, the refund may be denied or subject to partial deduction. Non-Refundable Items The following items and situations typically do not qualify for refunds: Opened or used board games. Products that have been damaged due to improper handling or misuse. Customized or personalized board games. Digital content or downloadable expansions. Promotional items, bundles, or discounted products once the offer has been redeemed. Games purchased from third-party sellers or marketplaces. Damaged or Defective Products If the board game arrives damaged, defective, or with missing parts, customers are encouraged to report the issue promptly within the 3 days period. In such cases, we will provide options for replacement, repair, or refund depending on the severity of the problem and product availability. We reserve the right to request photographic evidence or other documentation to verify the condition of the product before approving refunds or replacements. How to Request a Refund To initiate a refund request, customers should provide details of the purchase, including order number, product information, and reason for the return. Upon approval, instructions for returning the item will be provided. All returns must be shipped in their original packaging or equivalent to prevent damage during transit. Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. Refund Processing Once the returned item is received and inspected, refunds will be processed to the original payment method within a reasonable timeframe. Processing times may vary depending on financial institutions and payment providers. Refunds will exclude any shipping fees paid at the time of purchase unless the return is due to our error. Exchanges Exchanges for different board games or product variants are handled as a return followed by a new purchase. Customers should follow the return process and place a new order separately. Cancellations Orders may be canceled before shipment without penalty. Once shipped, orders must follow the return and refund process described above. Policy Updates We may update this Refund Policy periodically to reflect changes in our operations or legal requirements. Customers are encouraged to review the policy before making purchases. Customer Satisfaction Commitment Our customers are our priority, and we strive to resolve all refund requests with fairness and understanding. If there are concerns or issues with a board game purchase, open communication helps us deliver the best possible solution, whether through refunds, replacements, or other forms of assistance. Thank you for choosing The Dice Den for your board gaming needs. We hope our products bring countless memorable moments of enjoyment.